Information About Returns
Policy updated and effective February 21, 2022
We want you to be 100% happy with your purchase. If for some reason you are not satisfied with your purchase, please refer to our return policy below.
RETURN POLICY:
Purchases are eligible for return within 30 days of the purchase date. Refunds will be made to the original form of payment. Returns are accepted on full priced and sale merchandise purchased at
southmoonunder.com provided that the items are unworn, unwashed, unused and have the original tickets attached. See full return policy below for details.
- Clearance, BOGO, or any items marked $.97 are Final Sale and NOT eligible for return; these products will not receive credit if returned. Items are marked as final sale at the time of the purchase; this information may be found on the product and cart pages.
- E-gift cards are NOT eligible for refund.
- Purchases made with a Gift Card CANNOT be refunded to a Credit Card.
- Swimwear, full and sale priced, is returnable provided that the items are unworn, unwashed, unused and have the original tickets and hygienic shield attached. ANY SWIMWEAR RETURNED NOT IN SELLABLE CONDITION AND WITHOUT THE ORIGINAL TICKETS AND HYGIENIC SHIELD ATTACHED WILL NOT RECEIVE CREDIT.
- Footwear must include the original shoe box in its original condition, without shipping labels. Shoe box fees are charged when footwear is returned in a damaged shoe box, or without the original shoe box.
- THE WEBSITE WILL NOT ACCEPT ITEMS PURCHASED AT SOUTH MOON UNDER STORES IN OUR INTERNET RETURNS CENTER. PLEASE RETURN YOUR ITEMS TO THE ORIGINAL STORE CLOSEST TO YOUR HOME.
South Moon Under monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.
HOW TO RETURN:
To start the return process, please visit our ORDER STATUS page located at the bottom of our webpage.
Any orders placed prior to September 6th, 2022 that need to be returned, please reach out to our Customer Service team so we may provide further instructions as these orders will not be accessible through our order status page.
Once requested please securely pack your item(s), with the original tags attached, include the RMA, and send using the pre-paid shipping label provided. Please make sure to retain your return tracking information for your records.
PLEASE NOTE: When making a return to our online store, a $9.95 processing fee will be deducted from your final refund amount. Once your return has been initiated you will have 28 days to ship your items before your label expires. Please allow up to 7 business days for your return to be processed once it has been received at our internet returns center. Shipping charges are not eligible for refund.
Worn or used items may be returned due to manufacturing defect only, for repair or replacement per manufacturer's instructions. If the item cannot be replaced or repaired, a refund will be issued based on the original method of tender with valid South Moon Under receipt. Normal wear and tear and failure to follow manufacturer's laundering instructions are not considered a manufacturing defect. No returns after 6 months unless manufacturer offers a longer warranty.
KLARNA AND APPLE PAY RETURNS:
Purchases made online using KLARNA or Apple Pay must be returned to our internet returns center. Instructions are listed above in “How to Return”.
VISA/MC/AMEX/ GIFT CARD RETURNS:
Please be certain to RETAIN the original gift card in case you need to make a return. All refunds are made to the original form of payment.
EXCHANGES
Our system does not allow for exchanges. A NEW order for the replacement item(s) needs to be placed online. After placing the new order online, please contact a member of our customer service team with your new order number by email at service@southmoonunder.com, so that we can make any necessary adjustments to the new order. Please note that South Moon Under is not responsible for refunding shipping/return costs. Clearance, BOGO or items ending in $.97 are not eligible for exchange. Once the original item(s) has been received in our warehouse a return will be processed and we will notify you by email. You can also visit one of our store locations to exchange your item(s).
DEFECTIVE or INCORRECT ITEM:
If you have received a defective item or an incorrect item/size purchased through our online store, please contact our customer service team by email at
service@southmoonunder.com within 3 business days of delivery. Please include your first and last name, order number, item name, and photo of the defect in the email.
- Please note if you contact us outside of the 3-business day window the item may not qualify for replacement or return.
- We are not responsible for damages to clothing or accessories caused by improper care or incorrect sizing.
- The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer/phone monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects.